RETURNS

We hope you are completely satisfied with your COSTA NOIR order.

If you wish to return an item, you may request a return within 14 days of receiving your order.

Items must be returned unworn, unused and in their original condition, with all original tags attached. You may handle the item only to the extent necessary to establish its nature, characteristics and fit.

HOW TO RETURN

To request a return, please contact our Customer Care team with your order number and the item(s) you wish to return.

Once your return request has been received, we will provide you with the necessary return instructions and return address.

Please do not send items back without contacting us first.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as COSTA NOIR cannot be held responsible for returned parcels lost in transit.

If an item is faulty, damaged or incorrectly supplied, COSTA NOIR will cover the applicable return costs.

REFUNDS

Once your return has been received and approved, the full purchase price of the returned item(s) will be refunded to your original payment method.

Where required by applicable consumer law, the original standard delivery cost will also be refunded. Additional delivery costs resulting from choosing a shipping method more expensive than our standard delivery option are not refundable.

Please note that your bank or payment provider may require additional time to process the refund.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective or different from what you ordered, please contact our Customer Care team as soon as possible.

Please include your order number and photographs showing the issue so that we can assist you promptly.

EXCHANGES

We currently do not offer direct exchanges.

If you require another size or item, please return your original purchase and place a new order for your preferred item.

YOUR RIGHT OF WITHDRAWAL

Nothing in this Returns & Refunds Policy limits any statutory consumer rights available to you under applicable law.

For customers within the European Union, this includes the statutory right to withdraw from an eligible online purchase within 14 days of receiving the goods, without having to provide a reason.  

CONTACT

For any questions regarding a return or refund, please contact our Customer Care team.